Frequently Asked Questions

Everything you need to know about shopping with Norwood Sawmills Fashion

What is the standard shipping timeframe for orders?

We offer standard shipping which typically takes 3 to 7 business days within the continental US. Expedited shipping options are available at checkout for those who need their fashion pieces sooner.

How do I ensure I am ordering the correct size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your own to ensure a perfect fit, as sizing can vary between different cuts and styles.

What is your return and exchange policy?

We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please use our online portal to initiate a return label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your garments sustainably sourced?

At Norwood Sawmills, we are committed to ethical fashion. We prioritize working with manufacturers who use organic cotton, recycled polyester, and fair-trade labor practices to minimize our environmental footprint.

How can I track the status of my delivery?

Once your order has shipped, you will receive an email confirmation containing a unique tracking number. You can use this number on our 'Track Order' page to see real-time updates on your shipment.